If you have any questions about your order please login to your account and send us a message from the form at the bottom of your order details page.
If you have questions about anything else please send us a message from the contact us page.
We will do our best to respond as soon as we can.
To place an order add items to your cart and checkout.
Important - Checkout is not possible if your order subtotal (excluding shipping cost) is below 1,000 JPY.
To pay for an order select 2Checkout* (2CO) as your payment method in the last stage of the checkout process - You will be taken to 2CO's secure payment page. 2CO is our authorized retailer and enables us to provide you with a completely secure way of passing your credit card information on to your bank. For your protection all orders are checked multiple times for fraud and you may be contacted by 2CO to varify your card details. Note that Junie Moon - International online shop does not see or store your credit card information.
You can pay in one of many currencies with MasterCard, Visa, American Express, Discover/Novus, Diners Club, JCB and PayPal.
We ship all orders via Japan Post's Express Mail Service (EMS) from Tokyo, Japan. EMS is quick, reliable, trackable and relatively inexpensive way of shipping to most places in the world from Japan.
Shipping costs are based on the weight of all the items in your order and the EMS delivery zone your shipping address is in. Handling costs are also included. Any import taxes or duties you may be asked to pay on delivery are not included, see explanation below.
All orders, unless stated, will ship within 10 days of the date you placed your order on.
Estimated delivery time is 1 week.
Shortly after your order ships we will update your order with a Japan Post EMS tracking number and notify you. You can use your EMS tracking number to check on the delivery status of your shipment on Japan Posts EMS tracking page.
You may ask us to change your order before it ships but you must do so within 24 hours of ordering or there will be 5% Order Change fee added to the total of your order.
Please use your EMS tracking number to check the status of your shipment. If your shipment has not arrived in your country please let us know and we will look into it. If your shipment has arrived in your county but not at your destination address please check with your local post office, delivery within your country is the responsibility of your local post office.
If your shipment is returned due to an error in the shipping address you entered you will be required to pay the cost of shipping a second time. If the error is ours we will ship your order again at no additional cost to you.
Import taxes and duties are not included in the cost of your order. Payment of any taxes or duties that may be requested on delivery to your country is your responsibility. Please check what taxes and duties apply in your country to be sure.
If the product (packaging excluded) you purchased from us has a manufacturing defect or was damaged during delivery we will replace it at no additional cost to you.
To initiate the return process you MUST notify us within 24 hours of delivery. If we think you are eligible for a return we will ask you to return the complete product to us for inspection.
Sorry but we cannot replace a product if:
If you have any general questions please send us a message from the contact us page. If you have any questions about your order please login to your account and send us a message from the form at the bottom of your order details page.
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